Online Returns Policy 

We hope that you will be completely satisfied with your purchase, if for any reason you are not please let us know as soon as possible. We are happy to accept returned items within 14 days of receipt for a refund or an exchange where possible. Items must be returned in their original and unused condition.

Please bear in mind that due to the handmade nature of our products, no two items will ever be the same and may differ slightly from website image.

Damaged items?
If you believe your items have been damaged before they have reached you, please send them back to us for inspection along with your receipt. We can then offer to repair the item for you or exchange for a similar item of the same cost or a refund.

Wrong items sent?
If we have sent you the wrong items send the items back to us in their original packing with receipt and we will send you the correct items you ordered.

When will I get my refund?
You will receive an email when your return item has been processed indicating the amount to be refunded. The refund will be sent back to your card at this point. Depending on banks, this can take 3-5 working days.

Made to Order goods
There is no right to cancel goods that are made to the customer’s own specification. Therefore, products may not be returned if they are genuinely tailor-made products

Order cancellation 
If you wish to cancel your order you must email us within 24 hours of making your order. If you have already been sent an email confirming despatch it will not be possible to cancel your order. In this case it will be necessary for you to return the goods to us at your own cost and risk.


UK Delivery only
Postage and packing has been included in the price and will be sent by Royal Mail and should be with you within 5 working days.

International Delivery
Postage fees to Countries outside of the UK will be quoted for, once order has been placed or you can email us prior to placing an order for quotes. We will use standard Royal Mail International delivery, which would normally reach your country within 12 working days.

Product Specification 
We make every effort to ensure that images and descriptions displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.

Product availability 
All of our items are one-off and handmade therefore no two items are the same and once an item is sold it is therefore no longer available. Other items in that category may be available on the website or we can make a similar item upon request.

Price and VAT
All prices are inclusive of VAT at the current UK rate.

Data protection 
Nysa Projects conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any other persons.


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